If you would like someone to call the mum and invite her to attend please make that clear in your notes.
Please bear in mind that if a family needs housing advice it may be quicker and easier to refer them directly to an organisation such as Shelter as they provide all our housing advice.
For money or debt advice please consider referring to Our Newham Money in Newham or Citizens’ Advice.
Please do not PROMISE that we will be able to solve problems as this raises expectations which is upsetting if we cannot meet them.
Feel free to suggest a mum comes directly to our drop in on a Monday or Wednesday during term time if she meets the criteria, we will then have a chat and decide with her how we can help support her.
Please feel free to refer a family to us if:
- They have a child under school age, and
- They do not have an income through universal credit or work coming into the household.